Customer Service Executive

7 days ago


Kirti Nagar Delhi Delhi, India Adotrip.com Full time

Profile - Customer Service Executive (Female only)

Eligibility - Fresher -Any Graduate/ Travel Diploma (However, exposure of working in a customer service process in Call

Centre/BPO is a plus)

Position - 2

About Adotrip
- Adotrip.Com pvt. Ltd. is one of the first Futuristic Online Travel Platform to Book Flights, Hotels, Buses, Tour Packages, and more. We help people to explore Events, Festivals, Destinations, Trip Talkies, Travel News, and AI based Circuit Planner Tool.

Job Summary:
- As a Customer Service Executive, you will be the first point of contact for our customers, responsible for providing top-notch customer service and managing customer relationships from booking to post-trip follow-up:
- Contact potential or existing customers to inform them about a product or service using Scripts.
- Assist customers in planning and booking trips.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Go the extra mile to convert the potential queries.
- Keep records of calls and sales on sheets and note useful information.

**Required Skills**:

- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.

Working Days - Monday to Friday

Timings - 9:30 am to 6:00pm

Address - Plot No. 48, Tower 1, 3rd Floor, Rama Rd, Industrial Area, New Delhi, Delhi 110015

**Benefits**:

- Paid time off

Schedule:

- Day shift

Application Question(s):

- Are you comfortable to make large number of inbound calls ?
- Have you done any course in Travel & Tourism Industry ?
- Are you comfortable with the job location ?

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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