Call Center Quality Executive

1 week ago

Thane, India Wasan Motors Full time

Essential Roles and Responsibilities:

- Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls.
- Provide feedback to associates regarding the calls and leads.Work with supervisors and management to ensure that all the Business development professionals are meeting the quality standards.
- Create reports documenting errors and issues for fixing.
- Coordinate and facilitate call calibration sessions.
- Participate in designing call monitoring formats and provide trend data to the management team.
- Conduct Hygiene checks and Root cause analysis
- Conduct regular Audits check on team and daily governance.
- Grooming of team members.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Provides feedback to call center team leaders and managers.
- Prepares and analyses internal and external quality reports for management staff review

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Monitoring: 1 year (preferred)
- Call Quality: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi, English, Marathi (preferred)

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