Retail Sales Associate

Retail Sales Associate

About Us

At Heads Up For Tails, our aim is to create and curate innovative products and services that bring joy

to pets and their families. We retail via our 90+ stores across 18 cities and our website

market leader in the petcare category, HUFT is aa trusted destination for pet parents across the

country. At Heads Up For Tails, we are more than just a brand; we are a purpose-driven movement

dedicated to enhancing the lives of pets. Our commitment to innovation, empathy, and a

customer-centric approach sets us apart in the pet care industry. Our culture is rooted in kindness,

empathy, and the genuine desire to make a positive impact in the world.

WhyShould You Join us?

The Pet Care space is a $100Bn market in the US and $50Bn market in China. India has emerged as

the fastest growing Pet Care market in the world and estimated to reach $10Bn in the next 5yrs. We

are proud to have been at the forefront of this growth over the past 16 years through which we

have built loyal and growing customers in retail and online. We are equally driven by our mission to

fuel the ever-growing community, needs and mindsets of digital-first pet parents across different

parts of the country. This mission has us excited to build out a team that has the passion and drive

to combine our strengths and the opportunity in front of us, into something that will make HUFT

into the ‘go-to’ destination for all pet parenting needs in India, and in time, the world.

Position Summary

The Retail Sales associate is responsible for all activities at the store in the absence of the assistant

manager or store manager. His/her job description entails ensuring maximum sales by the store as

well as excellent customer service in helping customers locate, select, and purchase products.

He/she serves as the company brand representative, upholding the highest standards in carrying out

daily functions. The Retail Sales associate’s role involves providing exceptional customer care and

achieving sales goals to ensure the store’s objectives on sales and profits are met. He/she is

expected to take on higher responsibilities that may be assigned by the manager or assistant

manager within the store. With such employers, the purpose of the senior store associate’s role may

include generating sales to surpass personal sales goals, as well as effectively promoting the

company’s programs. The associate should be well trained to be able to give effective sales

presentations and build rewarding relationships with customers. The duties of the senior store

associate also involve promoting customer loyalty and giving each customer the best service they

have ever got. The senior store associate work description also involves ensuring the security of the

store.

**Responsibilities**:

- Ensurehighlevels of customer satisfaction through excellent sales service
- Maintainoutstanding store condition and visual merchandising standards
- Maintainafully stocked store
- Ascertain customers’ needs and wants
- Recommendanddisplayitems that match customer needs
- Welcomeandgreetcustomers
- Managepoint-of-sale processes
- Actively involved in the receiving of new shipments and checking inventory
- Keepuptodatewithproductinformation
- Accurately describe product features and benefits
- Followallcompanies’ policies and procedures

Qualifications, Skills and Competencies
- Provenworkingexperience in retail sales
- Basicunderstanding of sales principles and customer service practices
- Excellent Communication Skills
- Customerservice focused
- AnimalLoverPreferred

WhatHeads UpForTails Can Offer You:
With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For

Tails can offer you a dynamic and ambitious work environment where you can leverage your

experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on

ownership and initiative, where people who are excited about taking the path less travelled will

thrive and succeed.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person