Cashier/server

**Job Title: Cashier / Senior Server**

**Location**: Shoja / Jibhi / Any Firgun Experiences Property **Department**: Service / Café Operations **Reporting To**: Property Manager **Salary**: ₹15,000 - ₹20,000 per month **Perks**: Accommodation & All Meals Provided

**Role Overview**:
We are looking for a dedicated and dynamic **Captain / Senior Server** to lead our service team at Firgun Experiences. You will be responsible for overseeing day-to-day guest service operations, maintaining high standards of hospitality, training junior staff, and driving customer satisfaction and sales performance in line with Firgun's values.

**Key Responsibilities & Deliverables:Guest Engagement & Service Excellence**
- Greet guests warmly and create a welcoming environment.
- Take personalized orders, understand guest preferences.
- Handle and resolve guest complaints professionally.
- Ensure guest satisfaction rating of 4.7/5 or above.
- Collect service feedback and ensure 80%+ guest interaction.

**Order Management & Coordination**
- Take and punch orders accurately into the POS.
- Coordinate with the kitchen for timely food delivery.
- Ensure 98%+ order accuracy and max 15-minute delivery time.

**POS & Billing Oversight**
- Process all bills using POS systems.
- Train team on POS usage and ensure 100% billing accuracy.
- Handle cash and card transactions with integrity.

**Table Setup & Hygiene Compliance**
- Set up and maintain tables before and during service.
- Ensure compliance with 100% hygiene and cleanliness protocols.
- Supervise cleaning routines and sanitization of café areas.

**Team Supervision & Training**
- Lead service team and assign duties efficiently.
- Conduct monthly training sessions.
- Maintain 85%+ service staff efficiency.
- Track performance and assist new staff in onboarding.

**Inventory & Stock Management**
- Monitor service inventory including tableware and supplies.
- Conduct weekly audits and ensure zero essential shortages.
- Reduce wastage to below 5% through tracking and planning.

**Sales Maximization & Brand Representation**
- Promote daily specials and high-margin items (upselling).
- Engage at least 50% of guests with recommendations.
- Maintain professional grooming and positive attitude.
- Represent the Firgun brand with warmth and hospitality.

**Key Result Areas (KRAs)**:

- Guest Service & Satisfaction
- Order Accuracy & Timeliness
- Billing & Payment Handling
- Inventory & Tableware Stock Management
- Team Supervision & Training
- Upselling & Sales Performance
- Hygiene & Cleanliness Standards
- Presentation, Grooming & Professional Conduct

**Key Performance Indicators (KPIs)**:

- 4.7+/5 Average Guest Rating
- 98% Order Accuracy
- 80%+ Feedback Collection Rate
- 50% Guests Upsold Specials
- 100% POS Billing Accuracy
- Weekly Inventory Audits with 0 Shortages
- 85%+ Staff Efficiency Post-Training
- 100% Grooming and Conduct Compliance
- Minimum 1-2 years of experience in café or restaurant service.
- Strong communication and interpersonal skills.
- Hands-on POS and order management experience.
- Leadership qualities to train and guide junior staff.
- Knowledge of hygiene and food safety protocols.
- Positive attitude, strong sense of responsibility, and passion for hospitality.

**Benefits**:

- Competitive salary with performance-based growth opportunities.
- Comfortable staff accommodation.
- Wholesome meals during the shift.
- A chance to be part of a purpose-driven, eco-friendly brand with meaningful guest experiences.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

**Experience**:

- Cash management: 2 years (required)
- Food service: 2 years (required)

Work Location: In person