Logistics Co-ordinator

1 week ago


Fort Mumbai Maharashtra, India Al Samia Enterprises Full time

**Key Responsibilities**:

- Handle and coordinate import shipments (Air/Sea - LCL, FCL, AIR).

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- Liaise with counterparts and co-loaders on daily routing orders; update clients accordingly.

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- Prepare CAN copies and share arrival details with consignees.

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- Respond to and resolve customer queries related to shipments and routing orders.

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- Communicate with suppliers, carriers, and customers regarding shipment updates.

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- Track shipments, confirm receipt, and ensure timely arrivals.

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- Ensure high customer satisfaction by addressing concerns promptly and effectively.

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- Manage and route phone calls, handle inquiries, and provide necessary support.

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- Prepare and maintain Daily Status Reports (DSR) with proper updates to consignees.

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- Qualifications & Skills
- Experience: 2-5 years in Import Customer Service (Air/Sea).

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- Background: Logistics industry is mandatory.

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- Education: Graduate preferred.

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- Skills:
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- Strong communication and interpersonal skills.

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- Good knowledge of import processes, documentation, and shipment tracking.

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- Proficiency in MS Office (Excel, Word, Outlook).

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- Problem-solving attitude and customer-focused approach.

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**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- import: 1 year (required)
- customer service-import: 1 year (required)
- Logistics Coordinator: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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