Telecaller

4 days ago

Nagpur District Maharashtra, India The Pride School Full time

**Job Title**: Telecaller

**Location**: Nagpur

**Job Type**: Full-time

**Job Summary**:
We are looking for a motivated and enthusiastic Telecaller to join our team. The Telecaller will be responsible for contacting potential and existing customers over the phone, following communication scripts, and addressing their queries and concerns regarding our products/services. The goal is to help the company grow by bringing in customers and developing business.

**Key Responsibilities**:

- Make outbound calls to potential customers to inform them about our products/services.
- Answer incoming calls from customers and address their inquiries or concerns.
- Maintain records of conversations and sales, and update customer information in the database.
- Follow communication scripts and handle different topics and scenarios.
- Meet daily, weekly, and monthly call and sales targets.
- Collaborate with team members and share useful information to improve customer experience.
- Follow up on leads and maintain a pipeline of potential customers.
- Handle complaints or objections with a positive attitude.
- Provide accurate and timely information to customers.
- Conduct customer satisfaction surveys to gather feedback and improve service quality.

**Qualifications**:

- High school diploma or equivalent; a degree in any field, marketing, or related field is a plus.
- Excellent communication and interpersonal skills.
- Ability to learn about products and services and describe/explain them to prospects.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- Patient, persistent, and results oriented.
- Ability to handle stressful situations and resolve conflicts.
- Fluent in [languages required for the job].

**Skills**:

- Strong verbal communication skills.
- Persuasive and negotiation skills.
- Ability to multitask and manage time effectively.
- Attention to detail and accuracy.
- Problem-solving skills.

**Benefits**:

- Flexible schedule

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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