E-commerce Executive

7 days ago

Paschim Vihar Delhi Delhi, India Growlam Full time

**Managing and executing promotional campaigns**. Providing insights on customer shopping trends to support assortment selection and identify assortment gaps. Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.

The E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners. He/She works in a fast-paced digital environment. He/She ensures smooth operation in the e-commerce business. He/She must be collaborative and results-oriented. He/She must be technology-savvy and able to operate well under pressure.

**Tasks**
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
- Ensure the fulfilment of customers' orders via store pick of delivery service.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement new business collaboration plans.
- Implement preventive and corrective measures of disaster recovery plan.
- Implement the customer loyalty programmes.
- Implement the e-commerce activities.
- Maintain business partnerships.
- Manage a diverse service environment.
- Manage the operations for good service.
- Manage the service quality and customer satisfaction.
- Monitor and maintain proper functionality of the website.
- Observe the sales, promotions, marketing and social media activities over digital platforms.
- Operate and maintain existing IT networks based on the standard operation procedures.
- Prepare insights report on the data-mining outcome.
- Promote good service performance.
- Provide specialised knowledge and insights to the development of technology strategy.
- Track and report the business outcome of data-driven insights.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Paschim Vihar, New Delhi - 110063, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 3 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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