Customer Service Executive

2 weeks ago

Gurgaon, India HIRD SERVICES PVT. LTD. Full time

**CUSTOMER SERVICE ASSOCIATE**

**International Voice Process ( Inbound process ), 6PM TO 3AM, US-Shift, Two way Cab facility**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹26,000.00 per month

Schedule:

- Night shift
- US shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 9329922465

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