International Customer Service Advisor

2 weeks ago

Hinjewadi Pune Maharashtra, India Tech Mahindra Full time

**JOB Description**

**Company Name:

- Tech Mahindra**

**Tech Mahindra is Hiring for International Inbound Voice Process For Pune Location.**

**Work Location
- Tech Mahindra Hinjewadi Phase 3.**

**Job Role:

- Assistant Technical Support / Senior Technical Support**

**Qualification:

- **

**Undergraduate and Graduate Both can Apply.**

**Role & responsibilities**
- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

**Required profile**
- **Min 06 month of international Voice experience.**:

- Experience in resolving customer issues in billing.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment
- Rotational shifts/ Rotational Week Off
- 5 Days a week / 2 Rotational Week off.
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous.
- Ensure Timely & Professional Responses to all Queries.
- Immediate Joiner Required only in Pune location.
- Work From office Only.

**Salary Bar:

- 3.97 To 4.92 LPA**

**Perks and Benefits**
- Cab Facility both ways ( Pick up and drop within Transport radius.)
- Immense Growth.
- Loyalty Bonus.

Thanks and Regards

Nikhil Vardhan

HR Tech Mahindra

7633954665

**Job Types**: Full-time, Permanent

Pay: ₹26,322.00 - ₹32,600.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7633954665

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