Floor Supervisor

**Job Title**: Floor Supervisor

**Company**: Gati Motors Pvt. Ltd. (Authorized Tata Motors SCV Dealer)
**Location**: [DURGAPUR]

**Job Summary**:
We are seeking a proactive and detail-oriented **Floor Supervisor** to oversee day-to-day workshop operations for Tata Motors Small Commercial Vehicles (SCV). The role involves supervising technicians, ensuring job quality, monitoring workflow, and maintaining high service standards to deliver superior customer satisfaction.

**Key Responsibilities**:

- Supervise and monitor workshop floor operations on a daily basis.
- Allocate repair and maintenance jobs to technicians based on skills and workload.
- Ensure timely completion of service jobs while maintaining quality standards.
- Inspect vehicles after service/repairs to ensure adherence to Tata Motors’ guidelines.
- Coordinate with Service Advisors to ensure proper communication with customers.
- Monitor productivity, efficiency, and discipline of workshop staff.
- Ensure availability and proper use of tools, equipment, and workshop infrastructure.
- Assist in resolving technical issues and provide on-the-job guidance to technicians.
- Maintain compliance with safety norms and company policies.
- Support the Workshop Manager in achieving service targets and customer satisfaction scores.

**Requirements**:

- Diploma/ITI in Automobile or Mechanical Engineering.
- Minimum **4-6 years of experience** in Automobile Service, with at least **2 years in a supervisory role**.
- Strong technical knowledge of commercial vehicle service operations.
- Good leadership, communication, and problem-solving skills.
- Ability to handle multiple tasks and manage workforce effectively.
- Familiarity with DMS/ERP systems preferred.

**Compensation & Benefits**:

- Salary: As per industry standards.
- Additional Benefits: Incentives, Provident Fund, ESIC, and other statutory benefits.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person