Pss Spoc

**DSM - Bright Science. Brighter Living.**

**Purpose of the job**
The SPOC acts as a first contact point for internal customers, other departments and suppliers regarding P2P issues (purchasing and accounts payables). He/she is responsible for the day-to-day monitoring and facilitating in the most effective and efficient way of all purchasing and/or AP transactions, in such a way that products and services are delivered in time, within the specified (commercial and technical) conditions and invoices are handled and paid in time. Monitors the operational purchasing and accounts payables (AP) process and initiates optimization opportunities in these areas.

**Key Areas of Accountability / Responsibility**

**Customer connect**:

- Act as daily contact partner with regard to all end-to-end P2P matters (liaison between requisitioners, team leads, budget holders, buyers, supplier and PSS Operational teams within GSC) for all respective locations/units (1-4 locations in total depending on size)
- Lead customer meetings with local teams (requisitioners, budget holders) to ensure smooth P2P operations for purchasing and accounts payables (e.g. Invoice Performance Meetings)
- Participate in customer management meetings (with site management) organized by PSS Business Partner (‘showing one face to the customer’)
- Responsible for maintaining and increasing the gatekeeping standard (guidance to correct channel and vendor selection) by providing support for P-cards, T&E cards and Approved invoice only and further improvement of catalogues and pricelists
- Act as second line support for purchasing assistants/specialists and AP specialists/associates
- Ticket handling from vendors and internal customers regarding purchase orders and invoices escalated by purchasing assistants/specialists and AP specialists/associates
- P2P complaint handling: solve medium/high impact complaints (e.g. PO or invoice issues). Provide reporting input to relevant stakeholders for evaluation
- Create and change vendor master data
- (Re)training requisitioners and act as key user support if required
- Use data analytics/dashboards to optimize the P2P and AP processes

**Complexity of the job**

The SPOC is the local point of contact for both internal stakeholders and external suppliers. The position requires a wide knowledge of internal processes, guidelines and requirements in order to consistently provide the services of PSS.
The SPOC needs good communication and organizational skills in order to manage stakeholder expectations and ensure requests are dealt with in a timely manner.
The SPOC needs to be pro-active in seeking stakeholder interaction and ensure the required data is provided in order to process purchase orders and invoices within the required deliverables.
Due to the global nature of the P2P organization, the SPOC needs to be able to work in a multinational setting and being able to understand local specifics to ensure high quality and efficient P2P activities.

**Experience & Education**
- University or higher educational graduate level
- In-depth knowledge of processes and systems in the functional P2P area (purchasing and accounts payable)
- Good communicative and social skills
- Knowledge of Master Data Management concepts and key master data in the function concerned
- 5 years of experience in P2P processes being purchasing and/or accounts payables
- 2 years of experience with customer facing roles

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.