Editor - Content Review

Company Description
**Informa** is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

**Taylor & Francis Group** produces high-quality, peer-reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

**What we offer in return**:

- 30 days annual leave
- 4 volunteering days annually
- Day off for your birthday
- Pension contributions
- Medical insurance for self and dependents; life cover and personal accident cover for self
- Seasonal social and charitable events
- Training and development

**Job Description**:
This is a fantastic role for an individual with exceptional attention to detail, a proactive approach to process improvement and problem-solving, and a real passion for supporting the peer review process. You will be managing sensitive and complex stakeholder relationships including authors, editors, suppliers, and colleagues, so excellent communication skills are also essential. We offer excellent training and development opportunities as part of a friendly and collaborative global team environment.

**What you will be doing**:

- Managing the peer review process to agreed speed and quality targets for Taylor & Francis journals with a focus on upholding team and department best practices, effective operation of peer review systems, and accurate data management and record keeping.
- Using internal and external databases to research, select and invite appropriate reviewers. Ensure oversight of the reviewer selection service delivery on your assigned portfolio of journals through collaboration with the vendor operatives and T&F supplier management team.
- Desk assessment of submissions through checking author-generated data entries, and suitability of submissions to the journal’s scope, to ensure adherence to ethical and quality guidelines.
- Assessing articles as required for image quality and identifying any related concerns.
- Effective liaison with authors, reviewers, academic editors, and internal editorial teams on manuscript completion requirements, peer review timelines, and standard queries to ensure seamless movement of manuscripts through the peer review process.
- Managing the quality of the reviewer selection and desk assessment services delivery through problem-solving, data analysis, recognising process improvement opportunities, effective feedback, and liaising with the Global Peer Review team.
- Staying up to date with internal and external guidelines on ethical publication practices.
- Providing excellent and empathic customer service and management of internal and external stakeholder expectations.
- Providing project support where required including supervision of and reporting on test journals, and actively collaborating within Global Peer Review, and with wider T&F Researcher Services departments.
- Providing support for training, meetings, and workshops by participating, organising, and collating meeting notes as required.
- Handling confidential information sensitively with consideration for the legal and ethical issues that may arise due to mishandling.
- Managing your own learning, taking responsibility to identify and develop skills gaps and active knowledge sharing

**Qualifications**:

- Knowledge and understanding of the journal peer review process.
- An interest and awareness of academic publishing, and an up-to-date knowledge of market trends.
- Knowledge and experience of process-driven workflows.
- Experience working in a customer-facing role.
- Ability to be detail-oriented, accurate, and a problem-solver.
- Excellent organisational skills and confidence in completing multiple tasks to deadlines.
- Effective communication and interpersonal skills and a desire to provide excellent customer service.
- Ability to recognize process improvement opportunities.
- Good persuasion and influencing skills, showing empathy for others’ viewpoints.
- Flexibility to adjust to changes in work plans or assignments.
- Familiarity with Microsoft Office software

Some experience with online submission platforms like ScholarOne or Editorial Manager® would be advantageous, although full training is available.

Additional Information

This role is based at our **India - New Delhi **office.

**You must have the right to work and live in India.**

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate ab