Guest Relation Executive
1 day ago
**Greeting clients.** Greeting guests as they arrive makes a great first impression and helps them feel more at home.
- **Coordinating check-ins and check-outs.** Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.
- Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
- **Recommending off-site amenities.** These amenities may include tourist areas and dining and shopping establishments.
- Overseeing employees: This includes front desk, receptionists, and concierges.
- **Room preparation.** Guest relations managers ensure rooms are ready for guests before their arrival and check-in.
- Handling complaints: Things don’t always run smoothly, so it’s a guest relations manager’s job to handle and resolve complaints and then follow up to make sure everything’s back on track.
- **Taking care of guests with special needs.** This includes disabled guests, the elderly, children, and VIPs.
- **Communication.** Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
- **Management. **This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
- **Fielding feedback.** This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.
Pay: ₹20,000.00 - ₹24,000.00 per month
Schedule:
- Rotational shift
Work Location: In person
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