Academic Counsellor

_**Grade: Executive Level**_
- **Overview of the role**_
- **About Us**_

Medhavi Foundation is an Education and Skill Development organisation founded in 2012 by IIT Alumni with a vision to bridge the gap between demand and supply of skilled manpower across vocational streams. Medhavi is driven by the commitment to develop the vocational skill manpower base in India by deploying a unique combination of best-in-class learning technologies, expert trainers in various streams and a nation-wide network of high quality model skills training centres.
- **Key Deliverables**:_
- In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.
- Provide comprehensive counselling to the prospects.
- Working with telephony and CRM systems.
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets.
- Co-ordinating with industry partners in the onboarding of students.
- Perform any other work / responsibility as assigned by the HOD from time-to-time basis.
- **Ideal Profile**:_
- 2 to 4 years of relevant work experience.
- Previous experience working as an academic counsellor or programme co-ordinator is preferred.
- **Skills & Abilities**:_
- Good English Communication Skills.
- Proficiency in regional languages, Hindi and English.
- Ability to speak clearly and articulately.
- Ability to manage complaint calls with a calm disposition.
- Flexible with travelling to multiple locations within the region.
- Willingness to learn and understand all the products and services offered by the university.
- Ability to multitask.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹9,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Dhanbad, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9905952259