Collection Executive-support Services-collection

2 days ago

New Delhi, India Kotak Mahindra Full time

Collection / Recovery - Regular EMIs & over dues. Complete control on - NPA & overdue cases
- Achievement of targets towards Collections of Private Vehicles (Car Finance)
- Overseeing all activities with respect to Collections/handling of soft bucket and hard bucket cases, including non-starter cases as well.
- Monitoring of Collection Agencies working for Kotak Mahindra Prime Ltd. Monitoring Repo Agencies and coordinating the payments of their Repo Bills.
- Developing strategies to enhance clients/ customer relations through formal and informal channels, building cordial relationship through regular interactions and quality service
- Appointment of agencies, allocation of cases to the agencies, capacity planning and training
- Responsible for all collection activities, repossession activities, legal initiation
- Generating MIS reports and sending to the reporting authority on regular basis.
- Personal visits in high pos and infant cases
- Coordinating with other functions like operations - closures for repo vehicles & other recon issues. Handled personally to corporate delinquent customers
- Timely initiation of legal like Sec-138, arbitration, winding up, Sec 9 & Execution petitions after final award in problematic, infant, pre loss & loss write off cases.
- Recruiting, leading, monitoring the performance of team members to ensure process efficiency and meeting of individual & group targets.
- Carrying out detailed Analysis and Decision making for settlements of accounts across different DPD levels and present the possible audit and risk aspects

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