Tele-caller - Recruitment & Education Divisions

4 days ago

Kochi Kerala, India SPLASH GAIN ASSOCIATES Full time

**Job Title**: Telecaller - Recruitment & Education Divisions
**Location**: Cochin

**Job Type**: Full-time
**Department**: Sales & Support - Recruitment and Education
**Reporting To**: Team Leader / Branch Manager

**About Splash Gain Associates**

Splash Gain Associates is a fast-growing organization operating in the areas of **international recruitment**, **medical licensing exam training**, and **language & skills development programs**. We cater to clients across the **UAE, Kuwait, and India**, supporting career development and institutional staffing needs.

**Role Overview**

We are seeking a confident and proactive **Tele caller** who will handle **inbound and outbound calls** to prospective students and job seekers, provide accurate course or recruitment information, schedule appointments for counselling, and assist in converting inquiries into admissions or recruitment leads.

**Key Responsibilities**1. **Calling & Lead Management**
- Make outbound calls to leads generated via campaigns, website, walk-ins, and referrals.
- Handle inbound queries from prospects via phone and WhatsApp.
- Explain courses, eligibility, recruitment procedures, fees, and support services.
- Update lead tracker sheets daily with call status and remarks.

2. **Support to Recruitment Division**
- Brief nursing and allied healthcare professionals about overseas job openings.
- Coordinate with documentation and processing teams post-registration.

3. **Support to Education Division**
- Share details of available training (e.g. Prometric, DHA, MOH, German/Japanese Language).
- Assist in enrolment process by confirming payment and documentation status.
- Coordinate demo sessions, webinars, or faculty callbacks when needed.

4. **Communication & Coordination**
- Coordinate with the counselling and admission team for walk-ins and video calls.
- Maintain a high standard of spoken communication in English, and Malayalam. Knowledge in Hindi/Tamil will be an added advantage.
- Ensure professionalism in all client interactions.

5. **Reporting**
- Share daily call reports and conversion status with the Team Leader.
- Flag urgent or hot leads for priority follow-up.

**Required Skills & Qualifications**
- Minimum Qualification: Graduate in any discipline.
- 1-3 years of experience in tele calling/customer support, preferably in education or recruitment sector.
- Strong verbal communication and persuasion skills.
- Ability to handle objections and maintain a positive attitude.
- Proficiency in English and Malayalam is mandatory. Hindi or Tamil is a bonus.

**Work Schedule**
- 6-day week (Sunday holiday or as per roster)
- Work hours: 9:00 AM to 5:00 PM

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have prior experience in telecalling, customer support, or outbound sales?
- Do you have experience or interest in the education or overseas recruitment sector?
- Can you join immediately?

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