Clinic Receptionist Telecaller ag000032

3 days ago

Vastrapur Ahmedabad Gujarat, India Pachouli Wellness Clinic Full time

**Role**:Clinic Receptionist cum Telecaller_AG000032

**Location**: Shop No. 106, Block A, Ratnakar Nine Square, Vastrapur, opposite Itc Narmada, Hotel, Ahmedabad, Gujarat 380015

**Industry**: Aesthetic, Wellness & Slimming

**Key Responsibilities**:
Client & Communication Management:

- Greet and assist clients and walk-ins in a professional and friendly manner.
- Manage both **inbound and outbound calls**, promptly answering inquiries and providing accurate information about clinic services.
- **Schedule and confirm appointments** for clients, ensuring efficient resource utilization.
- Maintain accurate client records and manage basic CRM updates.
- Follow up with clients for appointments, renewals, and feedback to ensure high satisfaction.

Sales & Lead Conversion:

- Actively **promote clinic services and packages** to convert leads into walk-ins and sales.
- Conduct effective phone-based interactions to **convert inquiries into scheduled appointments and sales**.
- Collaborate with the clinic team to identify upsell or cross-sell opportunities.
- Assist in executing sales strategies to contribute to monthly revenue targets.
- Be comfortable with sales targets and phone-based interactions.

Administrative & Operational Support:

- Manage front desk operations, including client check-ins and check-outs.
- Handle administrative tasks such as maintaining daily appointment planners and other relevant documentation.
- Ensure the reception area and waiting room are tidy and presentable, adhering to hygiene standards.
- Coordinate with the center team for smooth daily functioning and client flow.
- Assist with other operational or administrative tasks as required to ensure seamless clinic operations.

**Requirements**:

- **1+ year of experience in a client-facing role**, preferably in sales, telecalling, reception, or front desk, within the wellness, clinic, or hospitality industry.
- **Strong communication and convincing skills** in both English and Gujarati (Hindi is a plus).
- Customer-focused with a positive and energetic attitude.
- Ability to work effectively in a team environment.
- Proficiency in basic computer operations and comfortable with CRM tools.
- Ability to work 6 days a week, including weekends if required.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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