Requirement of Client Services Executive

2 days ago

Chandigarh, India Cogniter Technologies Full time

**Skills**:

- **Job Title**: Client Relationship & IT Support Specialist
**Location**: Chandigarh, India

**Job Type**: Full-Time

**Position Overview**:**

**Key Responsibilities**:***:**Client Relationship Management**
- Develop and maintain strong client relationships, ensuring satisfaction and trust
- Understand client business needs and recommend tailored IT solutions
- Proactively identify and mitigate IT-related risks (e.g., security vulnerabilities, outdated systems)

**IT Support & Troubleshooting**
- Act as the first point of contact for client-facing IT support requests and issues
- Collaborate with internal IT teams and vendors to resolve escalated issues

**Account & Service Management**
- Manage client IT portfolios, including software renewals, hardware upgrades, and cloud solutions
- Track performance metrics and recommend improvements such as system upgrades or cloud migration
- Maintain accurate records in CRM tools for service tickets, inventory, and account interactions

**IT Product Knowledge & Strategy**
- Stay updated on the company’s IT, cloud, and cybersecurity offerings
- Provide informed recommendations aligned with client business needs and emerging technologies
- Offer guidance on cybersecurity, automation, and infrastructure enhancement

**Cross-Functional Collaboration**
- Work closely with sales, marketing, and technical teams to align solutions with client needs
- Share client feedback with internal teams to support continuous improvement

**Required Skills & Qualifications**:***:

- 1-3 years of experience in IT support, client success, or a customer-facing technical role
- Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software
- Excellent written and verbal communication skills
- Ability to troubleshoot technical issues and manage multiple client accounts effectively
- Experience with CRM tools, service management software, and documentation systems
- Strong organizational and multitasking skills with a proactive approach

**Why Join Us?**:***:

- Be part of a client-centric, innovation-driven team redefining IT service and support
- Work on impactful client engagements delivering measurable business results
- Collaborate with skilled professionals in a culture that values growth, curiosity, and innovation
- Opportunity to grow into a client success or account management leadership role

**How to Apply**
**“Application for Client Relationship & IT Support Specialist - [Your Name]”

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