Taxi Dispatcher

**Bridge Cabs** is a leading provider of passenger transport services in Lethbridge. We are heading into an exciting time with the covid pandemic is controlled and our focus is on meeting and exceeding our customers’ expectations with world class service. At the same time, we are passionate about our employees and pride ourselves on our team culture and our internal development opportunities.

We have a full-time opportunity for superior customer service specialists to become a Taxi Dispatcher within our Customer Service Centre team. Taxi Dispatchers are responsible for the coordinating and dispatching of taxis bookings, communicating with taxi drivers over online dispatching system and assisting with inquiries regarding bookings, emergency procedures and all other inquiries as per company guidelines.

Applicants must be able to work a rotating roster which includes mornings, afternoons, and overnight shifts, as well as weekends and public holidays. Applicants who cannot work these shifts need not apply.

**Why join the Bridge Cabs team?**

At Bridge Cabs we are passionate about our employees and understand they are the most important asset to the business. We pride ourselves on our friendly and supportive team culture and our internal development opportunities.

**Key responsibilities of a Dispatcher**:
Ø Attend to inquiries from taxi drivers

Ø Manage, allocate and prioritize taxi bookings to ensure all jobs are dispatched in a timely manner

Ø Assist drivers that are in a safety situation

Ø Keep accurate records of all driver or customer safety incidents

Ø Monitor call queues and assist in answering incoming calls

Ø Assist in training, coaching & mentoring other employees

Ø Obtain and confirm the necessary information from the customer regarding their booking, record all data accurately and dispatch the job to the fleet

Ø Provide customers with fare estimates

**What are we looking for?**

Ø Substantial customer service experience

Ø Professional telephone manner

Ø Highly developed decision making and problem-solving skills

Ø Proven negotiation and conflict resolution skills

Ø Intermediate computer skills and touch-typing skills

Ø Ability to remain calm, manage stress and work under pressure

Ø Work quickly and accurately with the ability to multitask

Ø Excellent communications and interpersonal skills

Ø Ability to work autonomously and as part of a team

Ø Sound knowledge of the Lethbridge region

**of necessity**:
Ø Computer, Good Internet, Noise Cancelling Headphones is Compulsory.

**Hours**:
Permanent full time = 40 hours per week any 4 out of 7 days, rotating roster of day shifts, afternoon shifts and overnight shifts.

**Wage**:
CAD $250 - $350 + night and wknd penalties

**Commencement date**:
Immediately

Applicants must attach their resume and a cover letter addressing the selection criteria above (no more than 2 pages).

**Job Types**: Full-time, Part-time, Regular / Permanent
Part-time hours: 30 per week

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus