Support Team Assistant

Preparing documents and presentation materials in Word, Excel and PowerPoint Producing and updating PowerPoint presentations and Excel spreadsheets Assist in preparation of reports/documents including typing, preparing powerpoint presentations and researching background information Creating Excel spreadsheets, documents, and presentations Manage team...

Schedule meetings, prepare agendas, take minutes, and manage the team's calendars and deadlines. - **Document & Information Management**:Maintain files and records, distribute important documents and information, and assist with research and report preparation. - **Office & Project Support**:Order office supplies, assist with expense management, and provide...

Address and resolve user inquiries and technical issues via various communication channels, such as phone, email, and chat. Technical Troubleshooting: Diagnose and solve hardware, software, and system problems to keep computer systems running smoothly. Information Provision: Provide accurate information about products, services, and technical aspects to...

Key Responsibilities Administrative Support: Manage records, process correspondence, and maintain databases to support the team's operational efficiency. Research & Analysis: Conduct market and industry research to identify new business opportunities, analyze trends, and support competitive insights. Reporting & Documentation: Assist in preparing reports,...

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation...

Scheduling appointments, meetings, and travel Organizing: Organizing agendas, itineraries, and notes Booking: Booking meals and travel arrangements Record keeping: Handling record keeping and documentation Project management: Ensuring projects stay on budget and amending contracts Office supplies: Ordering office supplies Day-to-day operations: Making sure...

Assisting with ongoing training and development of team members Coordinating with other departments such as human resources, accounting, or legal to ensure compliance with company policies Maintaining accurate records of meetings, including minutes, action items, follow up items, and follow up dates Providing administrative support for team members such as...

Staff and team management: Supervise employees, create schedules, provide performance feedback, and handle disciplinary actions. Hiring and training: Assist with recruiting, interviewing, hiring, and training new employees. Daily operations: Oversee daily workflow, delegate tasks, and ensure operational efficiency. Customer service: Handle customer...

supports BPO (Business Process Outsourcing) operations by assisting with customer interactions, managing data, and coordinating with teams, often serving as a primary contact for clients or customers. Responsibilities vary depending on the role, but can include handling inbound/outbound calls, providing product support, troubleshooting issues, maintaining...

**Maintaining and Updating CRM Data**:Entering and updating customer information, contact details, and other relevant data within the CRM system. - **Generating Reports**:Creating regular reports on customer data, sales performance, and other key metrics to help track progress and identify areas for improvement. - **Supporting Sales and Marketing...