Tele Caller Executive

Softflew is a professional and industrial / Internship Institute in Lucknow for M-TECH, B-TECH, MCA, BCA, and Polytechnic Diploma students. Whether you're a beginner or looking to upskill, Softflew has the program for you, and we're looking for a skilled and enthusiastic IT Training Telecaller to join our team.

**Position Overview**:
**Key Responsibilities**:
1. **Telecalling and Client Interaction**:

- Conduct outbound calls to potential and existing clients to promote IT training programs and services.
- Provide information about training courses, schedules, and pricing.
- Answer client inquiries and address concerns with professionalism and clarity.
- Maintain accurate records of client interactions and follow-up activities.

2. **Training Coordination**:

- Assist in scheduling and coordinating IT training sessions, including online and in-person formats.
- Collaborate with the training team to ensure that all necessary resources and materials are prepared for each session.

3. **Management Handling**:

- Manage client databases and ensure up-to-date information.
- Handle client feedback and escalate issues to appropriate departments as needed.
- Prepare and manage reports related to client interactions, training sessions, and sales performance.

4. **Administrative Support**:

- Assist with administrative tasks related to client onboarding and training documentation.
- Organize and maintain training records, certificates, and other relevant documentation.

5. **Team Collaboration**:

- Work closely with the IT training team and other departments to ensure seamless communication and service delivery.
- Participate in team meetings and contribute to process improvements and client satisfaction initiatives.

**Qualifications**:

- **Education**: Bachelor’s degree in Business Administration, Management, Information Technology, or a related field.
- **Experience**: Minimum of 2 years of experience in telecalling, client management, or a similar role. Experience in IT training or education is a plus.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to handle client inquiries and resolve issues effectively.
- Professional demeanor and positive attitude.

**Additional Requirements**:

- Flexibility to work in a dynamic and fast-paced environment.
- Strong problem-solving skills and attention to detail.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional development and career growth.
- Health insurance and other benefits as per company policy.
- Supportive and collaborative work environment.

**How to Apply**:
**Job Types**: Full-time, Permanent, Internship, Contractual / Temporary
Contract length: 12 months

Pay: ₹5,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person