Computer Operator: Distributed Console Operations

558614BR

**Why Kyndryl**
- Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.-
**Your Role and Responsibilities**
- Roles and Responsibilities:

- Monitor netcool alerts, create tickets and perform warm handover as needed in the systems operations including all peripheral equipment to identify potential problems.
- Participate in MI Calls and schedule weekly tasks.
- Perform daily and weekly checklist activities and ensure that all tasks are completed.
- Prepare incident reports for proper documentation and resolution.
- Update and notify the updates and issues through handover/Huddle/Trackers
- Provide first level problem determination and resolution based on approved recovery procedures.
- Record equipment malfunctions via the Manage Engine Tool for proper handling and reporting.
- Support the BCP/DR procedures.
- Support on Incident, Problem, Change and Service/Adhoc Requests.
- Perform other duties as may be assigned by his immediate supervisor.
- Create/update the incident or service request record in the incident management tool
- Assign severity/priority based on urgency and impact
- Provide Continuous Service Improvement recommendations
- Identify possible recurring incidents and raise a problem record to address

**Required Technical and Professional Expertise**
- Goodexperience in Communication and Customer Service Skills
- At least 1 year experience in Technical Knowledge

**Preferred Technical and Professional Experience**
- Basic Server/PC administration and troubleshooting;
- Knowledge of monitoring tools like Netcool
- Basic knowledge in problem determination and resolution; Incident and Service Request handling
- Basic knowledge in server monitoring and restart ; Web/Online system monitoring
- Hardware knowledge and on Operating Systems (e.g. Windows OS)
- Excellent communication and customer service skills
- Ability to function in multiple accounts with multiple skill set requirements

**Required Education**
- Bachelor's Degree

**Preferred Education**
- Master's Degree

**Country/Region**
- India

**State / Province**
- TELANGANA

**City / Township / Village**
- Hyderabad
- Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**Primary job category**
- Technical Specialist

**Role ( Job Role )**
- Unified Systems Operator

**Employment Type**
- Full-Time

**Contract type**
- Regular

**Position Type**
- Early Professional

**Travel Required**
- No Travel

**Company**
- (Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable/sales incentive based position?**
- No