Customer Service Representative

1 day ago

Panchkula, India TMPDirect Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products, services, policies, and procedures.
- **Issue Resolution**:

- Identify and assess customers’ needs to provide solutions or escalate issues when necessary.
- Handle customer complaints with professionalism, ensuring resolution and customer satisfaction.
- **Order Processing**:

- Assist customers with placing, tracking, and managing orders.
- Process returns, exchanges, and refunds according to company policies.
- **Documentation and Reporting**:

- Maintain detailed and accurate customer records and interactions in the CRM system.
- Prepare and submit reports on customer inquiries, feedback, and resolutions.
- **Collaboration**:

- Work closely with other departments (e.g., sales, technical support, or logistics) to resolve customer issues effectively.
- Share customer feedback with the team to improve processes and services.
- **Upselling and Cross-Selling (if applicable)**:

- Recommend additional products or services that meet customer needs, boosting customer satisfaction and sales.

**Skills and Qualifications**:

- **Education**: High school diploma or equivalent (Bachelor’s degree preferred).
- **Experience**: Previous customer service experience is a plus, but not always required.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem-Solving**: Strong ability to assess issues and provide effective solutions.
- **Technology**: Familiarity with CRM software, Microsoft Office, and other relevant tools.
- **Interpersonal Skills**: Patience, empathy, and active listening.
- **Multitasking**: Ability to handle multiple inquiries and prioritize tasks efficiently.
- **Language**: Proficiency in [specific language(s)] if required for the role.

**Key Competencies**:

- Positive attitude and customer-first mindset.
- High attention to detail and organizational skills.
- Ability to remain calm under pressure.
- Willingness to learn and adapt to changing environments.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 27/12/2024
Expected Start Date: 02/01/2025

  • Inbound Customer Service Representative

    1 week ago

    Panchkula, India VKS Hytech Pvt Ltd Full time

    Job Title: Inbound Customer Service Representative Location: Panchkula ,Haryana Company: Amar Pure Gold Job Summary: We are looking for a Customer Service Representative (Inbound) who will handle incoming calls and customer inquiries. The role involves resolving customer queries, providing product/service information, and ensuring a high level of customer...

  • Customer Service Representative

    5 days ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **WORK FROM OFFICE ONLY** **Contact :9056627340** **English Required** **UK SHIFT (1:30PM - 10:30PM)** **US SHIFT(9:30PM-6:30AM)** **5 DAYS WORKING** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE We are seeking Customer...

  • Customer Service Representative

    3 days ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **work from office** **English required** **UK SHIFT (2:30PM-10:30PM)** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE **Job Description**: We are seeking Customer Service Representatives to handle customer queries and...

  • Customer Service Representative

    2 weeks ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **work from office** **Contact :9056627340** **English Required** **US SHIFT (9:30PM-6:30AM)** **UK SHIFT (1:30PM - 10:30PM)** **5 DAYS WORKING** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE We are seeking Customer Service...

  • Customer Service Representative

    1 day ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **WORK FROM OFFICE ONLY** **Contact :9056627340** **English Required** **UK SHIFT (1:30PM-9:30PM)** **US SHIFT(9:00PM-6:00AM)** **5 DAYS WORKING** **FRESHERS ONLY** Our company **Dazonn Technologies** is hiring Graduates and Undergraduates for a Customer Service position (International Voice Process) - CONTRACT TO HIRE We are seeking Customer Service...

  • Customer Service Representative

    3 days ago

    Panchkula, India Passion Gaming Private Limited Full time

    **About Us** Passion Gaming Private Limited **(the “Company”) is an innovative online gaming company providing the finest digital card games like Online Rummy to players in India. We are committed to offering an impeccable gaming experience beyond players’ expectations in every respect. To substantiate this, we have built a neural network of skills...

  • Customer Support Representative

    1 day ago

    Panchkula, India Mits Natura Limited Full time

    Job Title: Customer Support Representative Location: Panchkula/ On-site Company name: Mits Group of Companies Job Overview We are seeking a highly motivated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our existing clients, assisting them with inquiries, resolving issues, and...

  • Customer Representative Officer

    7 days ago

    Panchkula, India Comfort Technologies Full time

    **Responsibilities for Customer Service Representative** - Document all inquires, requests, resolutions, and follow-up tasks - Escalate inquires and requests as necessary to the appropriate department. - Display a courteous and empathetic attitude to all customers - Perform research to answer customer inquiries and requests and plan technician on daily bases...

  • Customer Service Representative

    3 days ago

    Panchkula, India Passion Gaming Full time

    **Customer Service Executive (Hindi+English)** **Responsibilities** - Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure - Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight **Education and Experience...

  • Customer Support Representative

    5 days ago

    Panchkula, India webart softech Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...