CRM Executive
2 weeks ago
**Position**: CRM Executive
**Locations**: Vadodara, Gujarat & Pune, Maharashtra
**Company Overview**:
UGES is a leading OEM and testing provider in the renewable energy sector, specializing in solar and wind power generation. Committed to innovation and sustainability, we deliver high-quality products and solutions to clients in Vadodara, Pune, and beyond.
We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.
**Roles:
- **
Establish and maintain positive relationships with existing clients.
Provide prompt, efficient, and satisfactory responses to customer inquiries.
Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.
**Tasks:
- **
Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
Monitor customer feedback regularly and identify areas of improvement in our products and services.
Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.
**Qualification:
- **
A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
2+ years of experience in a customer-facing role.
Successful record of developing and implementing customer relations strategies.
Strong problem-solving abilities with time management skills.
Fluency in English, Hindi and at least one regional language.
Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
A customer-centric attitude to handle challenging client situations.
Preferred skills and qualifications
Prior experience managing a team of customer service representatives.
Proficiency in CRM software, such as Salesforce or HubSpot.
**Benefits**:
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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