Service Planner

11 hours ago


Surat Gujarat, India Rentokil Initial Full time

**Rentokil Initial**:
**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
GENERAL DUTIES & RESPONSIBILITIES
- To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
- Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
- Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
- Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.
- Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
- Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
- Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
- Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
- Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
- Any other similar duties as and when specified by the manager

KEY DELIVERABLES
- On time service planning
- Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
- Minimizing service backlog (meet our contractual obligations)

**Requirements**:
CORE COMPETENCIES
- Be decisive
- Attention to details and accuracy
- Planning & organizing
- Analytical skills
- Customer oriented
- Negotiation skills would be an added advantage
- Ability to work patiently in a dynamic service environment

EDUCATIONAL / OTHER REQUIREMENTS
- Minimum graduation with 1 to 3 years of relevant experience of managing team
- Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
- Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
- Knowledge of territory which is handled for planning
-


  • Wedding Planner

    3 days ago


    Vesu, Surat, Gujarat, India AIMHIGH HUMAN RESOURCE PRIVATE LIMITED Full time

    **Designation - **Wedding Planner **Experience - **2 years + **Job Responsibilities -** - Client handling and servicing - **Should know how to make**: - presentations (ppt) - excel - Mood board - Photoshop - Should have experience in wedding Industry - Knowledge of colour combinations **Job Types**: Full-time, Permanent Supplemental Pay: - Performance...


  • Ahmedabad, Gujarat, India Jaanuwebs Full time

    **About Us**: At JaanuWebs, we offer a range of services to make your wedding planning easier and more unique: Invitation Video Save the Date Couple Logo Caricature Design Wedding Site Our digital wedding invitations are perfect for couples looking to blend tradition with modern technology. **Job description** We are seeking an enthusiastic Assistant...

  • IT Resource Planner

    3 days ago


    Ahmedabad, Gujarat, India Sigma Solve Inc Full time

    **Job Title**: IT Resource Planner (Asana Experience Required) **Location**: Ahmedabad **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - **Resource Planning and Management**: - Analyze resource needs across IT projects and allocate personnel, tools, and technology accordingly. - Identify resource gaps and proactively address...


  • Vadodara, Gujarat, India Bechtel Full time

    **Requisition ID: 282499** - ** Relocation Authorized: National - Single**: - ** Telework Type: Full-Time Office/Project**: - ** Work Location: Vadodara** **Extraordinary teams building inspiring projects**: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown...


  • Vadodara, Gujarat, India Bechtel Full time

    **Requisition ID: 282502** - ** Relocation Authorized: National - Single**: - ** Telework Type: Full-Time Office/Project**: - ** Work Location: Vadodara** **Extraordinary teams building inspiring projects**: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown...

  • Inbound Planner

    3 days ago


    Vadodara, Gujarat, India Danfoss Full time

    Requisition ID: 44208 - Job Location(s): Vadodara, IN - Employment Type: Full Time - Segment: Danfoss Climate Solutions Segment - Job Function: Supply Chain and Operations - Work Location Type: On-site We are looking for an inbound planner who will be responsible to set up smooth, effective communication with supplier, build and maintain good relationship,...

  • Creative Space Planner

    20 hours ago


    Surat, Gujarat, India beBeeDesigner Full time ₹ 9,00,000 - ₹ 12,00,000

    Interior Designer Job DescriptionAs a skilled Interior Designer, you will have the opportunity to showcase your creative thinking skills and bring designs to life based on conversations with clients.To own the sales process and drive successful closures.To ensure exceptional customer experience throughout a project.To lead and deliver high-quality design...


  • Adajan, Surat, Gujarat, India Jewelsmart Ventures Pvt Ltd Full time

    **Job Summary**: **Key Responsibilities**: - Answer and manage incoming phone calls via the office’s IP phone system - Schedule and coordinate client meetings, both in-person and virtual. - Assist in creating and maintaining client records in the firm’s database or CRM system. - Provide timely responses to client inquiries and requests. - Maintain...


  • Surat, India Agarwal Job Placement Full time

    We are looking for a friendly and customer service-oriented Retail Sales Associate to work in our store. The retail sales associate is responsible for welcoming customers, answering any queries about the stock, and helping customers ring up their purchases. As a retail sales associate, you must have excellent interpersonal skills. A good retail sales...

  • Prosperity Planner

    2 days ago


    Jaipur, Surat, Jodhpur, India beBeeWealthStrategist Full time ₹ 8,00,000 - ₹ 20,00,000

    Wealth Strategist OpportunityAs a Wealth Strategist, you will play a crucial role in delivering exceptional banking, business, and insurance solutions to our High Net Worth (HNW) clients.To succeed in this position, you must be able to:Analyze and understand the complex financial needs of HNW clients across their personal and business banking/financial...