Supply Chain Associate

1 day ago

Pune Maharashtra, India AppDirect Full time

**About AppDirect**

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

**About You**

**What you'll do and how you'll have an impact**
- Manage all aspects of daily orders/returns/inventory orders**:this includes preparing and sending the information to our 3PL or VAR partners, troubleshooting issues, and updating internal systems.
- Reconciliation of exceptions: swiftly address any issues, working collaboratively with internal and external teams to resolve. Some examples include: monitoring in-transit exceptions and taking action to mitigate delivery delays; reporting inbound receiving discrepancies; updating SKUs on returns
- SLO/Metrics management: ensure that all operations adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately.
- Tool management: Utilize Zendesk, JIRA, Slack, and Retool for daily operations.
- Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented, and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization.

**What we're looking for**
- Bachelor's degree in Supply Chain, Operations, Business, or related field (preferred).
- 2-4 years of experience in operations, supply chain management, or a related field.
- Strong experience in managing inbound, outbound, or returns processes.
- Proficiency in Zendesk, JIRA, Slack, and Retool.
- Experience working with 3PL or VAR partners.
- Strong communication skills and the ability to manage cross-functional communication clearly and with expediency.
- Detail-oriented with a focus on process efficiency and problem-solving.
- Ability to manage multiple tasks and meet deadlines.
- Strong analytical and troubleshooting skills.
- Ability to work in a fast-paced, evolving environment.

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