Supervisor

5 days ago

Faridabad Haryana, India TalentXo Full time

**Key Responsibilities**
- **Team & Shift Management**

Plan and allocate workforce across shifts, monitor performance of delivery or warehouse staff, and maintain productivity & attendance metrics
- **Operational Coordination**

Oversee daily operations—loading/unloading, sorting, dispatch, route planning, and real-time problem resolution.
- **Productivity & Floor Management**

Implement floor management principles (like 5S), maintain process documentation and supervise POD verification, COD reconciliation, and NSL updates Placement IndiaJoblum+1Joblum+1.
- **Quality Control & Customer Experience**

Ensure timely package processing, address escalations or customer complaints, and coordinate IVR support or inbound customer touchpoints.
- **Reporting & Analytics**

Monitor KPIs (TAT, productivity, errors), generate and analyse operational reports, and uphold audit standards.
- **Cash & Inventory Responsibilities**

Manage cash collection processes (COD), reconcile collections, and oversee inventory controls if applicable—especially during last-mile or fleet operations.
- **Compliance & Safety Oversight**

Maintain adherence to SOPs, ensure workplace safety, and uphold regulatory and organisational policies.

**Qualifications & Skills**
- **Education**: Graduate (preferred)
- **Experience**:1-6 years** in logistics operations or delivery services; familiarity with last‑mile or warehouse workflows
- **Technical Skills**: Proficient with Microsoft Excel; experience using logistics/ERP systems preferred Simply HiredSmartRecruiters.
- **Core Competencies**:

- Team leadership & performance management
- Analytical mindset and process-driven approach
- Strong communication and problem‑solving abilities
- Customer-centric attitude
- Ability to work shifts, including rotational coverage

**Compensation & Work Culture**
- **Salary Range**: Approx. **₹2.0-4.0 LPA (₹18,900-₹20,600/month** in-hand for typical 1-6 years exp.).

**Performance Metrics**
- Achievement of delivery time‑targets (TAT, SLA)
- Daily productivity vs. planned targets
- Low incident or quality variance (missed scans, delay counts)
- Cash collection accuracy for COD operations
- Supervisory responsiveness to escalations and staffing gaps

**CategoryDetails**

**Experience**1-6 years in logistics operations

**Salary**₹18.9K-₹20.6K/month take‑home

**Skills**Team management, Excel, operational coordination

Pay: ₹10,346.70 - ₹20,000.00 per month

Work Location: In person

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