Guest Relations Officer

5 days ago


Ernakulam, India Mother Dental Center Full time

Receives and responds to patients’ compliments and complaints regarding hospital services and ensures that concerns are handled properly

♦ Conducts patient satisfaction surveys and issues accordingly analysis reports to manager for review and approval

♦ Responds to patients’ needs and assists them in completing their transactions at the different departments

♦ Answers patients’ inquiries about the Hospital policies, procedures, patients’ rights and responsibilities, available services and coordinates between Departments when required

**Job Requirements**:
♦ Up to 1-year experience in a customer facing setting

♦ Excellent communication and interpersonal skills

♦ Customer service oriented

♦ Very good knowledge of written and spoken Arabic, English and French

♦ Proficient knowledge in the use of Microsoft Office

**Salary**: ₹9,923.57 - ₹28,660.45 per month

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person



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