
Guest Relations Officer
5 days ago
Receives and responds to patients’ compliments and complaints regarding hospital services and ensures that concerns are handled properly
♦ Conducts patient satisfaction surveys and issues accordingly analysis reports to manager for review and approval
♦ Responds to patients’ needs and assists them in completing their transactions at the different departments
♦ Answers patients’ inquiries about the Hospital policies, procedures, patients’ rights and responsibilities, available services and coordinates between Departments when required
**Job Requirements**:
♦ Up to 1-year experience in a customer facing setting
♦ Excellent communication and interpersonal skills
♦ Customer service oriented
♦ Very good knowledge of written and spoken Arabic, English and French
♦ Proficient knowledge in the use of Microsoft Office
**Salary**: ₹9,923.57 - ₹28,660.45 per month
Schedule:
- Day shift
- Evening shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (required)
Work Location: In person
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