Research Executive- Cs Rv

6 days ago

Mumbai Maharashtra, India NielsenIQ Full time

This position will be responsible to work for delighting clients in India through delivering eCom insights and analysis. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

**RESPONSIBILITIES**
- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
- Build effective relationship with client representatives
- Own and deliver Business issue analysis, Annual Presentations and Integrated presentations.
- Ideate and own the Thought Leadership (TL) output for FMCG Quarterly TLs and all other planned Ecomm and Omni TLs.
- Trouble-shoot and resolve client inquiries related to databases, data difference, and other key aspects that impact client deliverables.
- Build automated category presentations on NIQ data platforms that will help to client to access insights at monthly frequency.
- Liaise with other teams as necessary (e.g. operations, technology, and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
- Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.

**QUALIFICATION**
- Good understanding of FMCG industry and trends
- Excellent analytical skills.
- Excellent Excel and Power Point Skills
- 1-2 years Nielsen Client Service at Response and/or industry experience
- Good interpersonal skills - ability to develop relationships internally and at the client organization
- Strong problem-solving skills, with gradually declining supervision
- Strong time management skills and prioritization ability, with gradually declining supervision
- Able to respond to inquiries of moderate complexity with almost zero supervision
- Able to respond on enquiries of higher complexity with limited supervision
- Strong storytelling skills, able to take clients through the solutions offered and get their buy-in and satisfaction
- Strong levels of client’s satisfaction achieved acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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