IT Site Support Technician

Company Overview:
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Job Overview:
One of the requirements for this position is a passion for serving customers with an ability to adapt quickly and engage in both problem resolution and problem prevention. We expect you to be a self-starter, technically adept, able to work independently and within a team, and have a friendly positive attitude.

How You Will Make An Impact:

- Analyse, test, and debug compute device systems.
- Customize systems for specific functional areas or unique user needs.
- Laptop/Desktop Break-Fix, Remote Desktop Support.
- Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
- Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes.
- Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
- Reimaging with Data transfer a requirement
- New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
- Printer installation and troubleshooting.
- Problem diagnosis and resolution.
- Reporting to customers and management on status, resource needs, and projected outcomes.
- Ensure client satisfaction and client management.
- Provide user training and education.

What You Will Need To Succeed:
- 5 - 7 years of IT support experience, including 2+ years supporting executives
- Strong diagnostic skills and ability to troubleshoot computer hardware problems.
- Advanced familiarity with Operating Systems:

- Basic understanding of Active directory, Networking, Voice, WiFi and IT infrastructure, Should be able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice
- Technical knowledge of laptop PCs, virtual workstations, Microsoft Windows OS and networking.
- Experience with ServiceNow, or equivalent ticketing tool.
- Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and VIPs when providing Desktop Support
- Ability to work collaboratively with other IT Regional Specialists and cross-functional technical team members to support deadlines; ability to work independently as well.
- Ability to interface with executive level internal employees and troubleshoot their compute requirements.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to handle installations, troubleshooting, user training, and relationship management.
- Ready to work in shifts and provide on-call support.
- Excellent communication (Written + Verbal), interpersonal skills and able to manage stakeholders across the globe (US) effectively.

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._