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Client Success Partner
3 weeks ago
**Primary Skill**: Customer Support, CRM tool & Excel
**Location**: Hyderabad
**Experience**: 1 - 5 years
**Language**: Hindi and English mandatory
**Type**: Full-Time
**Workday**: Mon-Fri with last 2 Saturday working
**Shift**:General
**Job Summary**:
The Client Success Partner (CSP) team is focused on bringing efficiencies and leading practices to Healthcare Clients. The CSP team assist internal leaders in strengthening relationships and expanding services to clients. The CSP team drive account management efficiencies such that the internal leaders can win work and create more value for the clients.
**Responsibilities**:
- The professional will be expected to serve assigned accounts/clients. He/she will also develop and execute strategies or solutions specific to their priorities, pain points, & develop relationships.
- The professional will be responsible for partnering with internal leadership to shape and execute the strategy of engaging with the clients and deliver a seamless experience to them. The professional will provide insights and recommendations to innovate and increase the value for the clients.
- He/she will also provide regular feedback and suggestions to improve the delivery to serve the clients.
- The professional will be expected to develop client facing materials, including presentations and meeting agendas.
- He/she should demonstrate strong research, analysis, writing, presentation, and communication skills.
- Manage account-specific activities and ensure adherence to confidentiality and compliance requirements.
- Assist in the onboarding & engaging via omnichannel communication to share updates and reports and other publishing material.
**Requirements**:
- Any graduate.
- 1-5 years of experience in Customer Support
- Experience with revenue generation
- Ability to build relationships and credibility with clients
- Self-motivated, proactive, innovative, and strong team player
- Strong presentation, verbal, and written communication skills
- Strong research, analytical, problem-solving, and critical thinking skill
- Strong persuasion, influencing, negotiation, and conflict resolution skills
- Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy
- Ability to structure, organize, and synthesize information to develop key insights at product level
- Extensive knowledge of tools such as Zoho, automation tools such as UI-Path etc.
- Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel and PowerPoint.
**Desired Skill Set**:
- Strong knowledge in healthcare domain
Pay: From ₹360,000.00 per year
Schedule:
- Morning shift
Ability to commute/relocate:
- Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- This role requires some as Immediate Joinee to 30 days serving notice period, do you fit in this category?
- Where are you currently located?
- What is your current CTC?
- What is your expected CTC?
- What are the different domains/industries you have worked so far as Customer support?
**Experience**:
- Overall: 1 year (required)
- Customer support: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
