Sales Support Executive

1 week ago

Dighi Camp Pune Maharashtra, India Robu.in Full time

**Sales Support Executive (Backoffice)**

**Job Summary**:
We are building a High-Performance Team here at **ROBU.IN** & have vacancy for a **Sales Support Executive **to join our team. Please note this is a fresher/entry-level position, suitable for **ITI/Diploma, Undergraduates/Graduates of any Discipline** with **Basic Computer Knowledge **or someone having at-least **6 months to 1 years of Back-End Sale’s, Sales Support or any Back-End profile experience** with **Basic Computer Knowledg**e. He/she should be able to contribute in creating and maintaining good customer relationships and ensure smooth sales team operations.

**Experience**: Fresher, 6 months to 1 years of **Back-End Sale’s, Sales Support** or any **Back-End** **Profile** experience.

**Educational Qualification**:Undergraduates/Graduates** of any Discipline with **Basic Computer Knowledge**.

**CTC & Salary Range: In hand Rs.12,000/- to Rs.15,000/- per month (CTC: Rs.1,92,286/- to Rs.2,38,094/- per annum).**

**Required Skills**:
Good Presentation, Verbal and Written Communication Skills, Basic Computer Knowledge (Working knowledge of MS OFFICE especially Excel or Advance Excel).

**Gender**: Male/Female (anyone can apply).

**Job Role & Responsibilities**:

- Assisting Shipments for all new orders received.
- Keeping track of Customer orders & Shipments, Mailing tracking ID’s & invoices to B2B Customers.
- Tracking High Value Customer.
- Resolving Delivery order related issues. Handling any issues related to Warehouse - like miss-match, stocking or any other issues faced.
- Reviewing pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
- Calling High Value Online order customers.
- Handling returns & refund issues, Handling GST returns and other payment issues.
- Stock-In process of pending SKU’S.
- Overdue Payments calls to customers.
- Handling and maintaining the Customer Segmentation File (Data) - adding new Customers data in the file.
- Filling vendor registration forms. Generate and process new sales leads as necessary.

**Job Benefits**:
1) 6 Days working. (Alternate Saturday's & Sun Fixed Off's).

2) Flexible Working hours. **Office Timings**: 09:00 am to 06:30 pm.

3) Health Insurance Benefit.

4) P.F, E.S.I.C & Gratuity Benefits.

5) Freedom to choose your carrier path.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹192,286.00 - ₹238,094.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Dighi Camp, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Work Location: In person

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