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Operations

2 weeks ago

Bengaluru, India 2COMs Full time

** Good Comms
- ** Rotational Shift
- **Domestic Operations

**Role and Key Responsibilities**:

- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in **cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement**
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders

Accountable for the performance and results of a team within own discipline or function.

**Requirements**:

- Operations Mgmt

**Benefits**:

- As per company norms

**Job Information**:
Salary

**300000 - 500000**
***

Work Experience

**Experienced**
***

City

**Bangalore**
***

State/Province

**Karnataka**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**560103