Executive--customer Care

4 days ago

Navi Mumbai, India Stock Holding Full time

**Vacancy Code**

HWD/Vacancy/21-22/Retail BO/06

**Nationality
Only Indian Citizens are eligible to apply

**Job Location
Navi Mumbai/Mumbai

**Age**

**Education Qualification**
- Graduates in any discipline with minimum 60% marks in aggregate or Post Graduation with minimum 50% marks in aggregate from recognised University/Institution.

**Prior Experience
- Minimum 1 -2 years of experience in Customer Care/Call Centre/Customer Relations Management (CRM), preferably in BFSI segment
- Handling/Resolution of client queries/concerns and grievances in a timely manner.
- Attending marketing leads as per Marketing campaign, product promotions, etc. and routing to the concerned dept/officers
- Attending queries received as Online Feedback/Marketing Leads on the Corporation's website.
- Attending queries on Online Account Access for various products/services facility of customers
- Attending Inbound/Outbound Calls to Customers for cross selling of Products/Services and create lead generation/conversion
- Management and updation of database and records of client information and maintenance of daily reports/MIS
- Any other activity that may be assigned as per requirement of the Corporation.

**Required Skills**:

- Excellent communication skills, customer centric approach, listening skills and problem solving ability. Should have excellent tele-selling and cross selling skills of products/services with timely handling inbound/outbound calls.with an ability to handle pressure. Knowledge of computers is essential.

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