Operational Risk

Operational Risk Associate

The Operational Risk Management job participates in monitoring and reporting on risks and controls for the organization. Under general supervision, this job contributes to the tracking of remediation of identified deficiencies, prepares and reviews reports for management, and assists in maintaining the database of record of enterprise risks and controls. This job learns and applies an understanding of the principles, concepts, practices, and standards of risk management including regulatory standards to help identify, evaluate, and document internal processes and controls.

Key Responsibilities and Duties
- Supports risk identification and analysis, in creating risk metrics and in designing mitigation solutions.
- Works with associates across the organization to support consistent adherence to enterprise risk management programs.
- Communicates with business-aligned risk and compliance team to ensure the view of cybersecurity and technology controls is accurate and representative of all elements of business risks.
- Learns from seniors and colleagues about other operational risk programs including business continuity, and fraud.
- Creates written and metric based reports and dashboards to highlight key operational risk issues, trends and potential impacts.
- Collaborates with risk and compliance team to ensure that the implementation of new programs includes the identification of risks and control weaknesses.
- Responds to inquiries from internal and external points of contact and conducts analysis and research to resolve questions regarding processes and risk and controls data.

Educational Requirements
- University (Degree) Preferred

Work Experience
- 2+ Years Required; 3+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

6IC

Position Summary

The Associate supports the Corporate Business Continuity (as 2nd line risk) and Metrics & Reporting team and primarily is responsible for performing BCM defect testing and providing challenge to the 1st line BCM team on an ongoing basis. The incumbent will also be working with the crisis management team and be responsible for communicating, syndicating and actioning crisis management incidents. In addition to this, the incumbent will be responsible for working on non-financial risk reporting and metrics wherein the primary responsibility will include collaborating with the enterprise to amend and enrich non-financial risk dashboards.

Key Responsibilities and Duties
- Ability to conduct business continuity defect testing analyses, synthesizing data from multiple sources and present assessments to business continuity leadership and the First Line of Defense (1LOD) partners
- Collaborate with the regional business continuity teams to monitor 1st line adherence to policies and procedures
- Collaborate with crisis management team and management locally to review the crisis response plan
- Review BIAs and identify potential gaps that need to be mitigated to avoid non-compliance to policies
- Assist on business continuity related projects and provide support to adhoc management requests
- Perform periodic policy and procedure reviews
- Assist in creating written and metric-based reports and dashboards to highlight key operational risk and compliance issues, trends and potential impacts.
- Collaborate with the non-financial risk reporting team on strategic projects and also assist with day to day activities
- Build relationships with the key stakeholders in business and support areas to actively promote a culture that is sensitive to identifying, measuring, mitigating and monitoring business continuity related risks.

Required Experience/Skills
- Bachelor’s Degree is required.
- At least 5 years of relevant experience in Business Continuity Management and Metric & reporting. Overall Experience of 5-8 Years in the financial services industry
- Familiarity with using risk management or e-Governance, Risk, and Compliance solutions
- Excel, Word, Power Point experience is required.
- Expertise on Tableau is also an essential requirement
- Ability to work independently and manage multiple priorities across a number of business/support areas and locations to provide direction and governance in the execution of all applicable risk programs.
- Ability to positively impact outcomes and effectively partner with business associates at all levels.
- Must have proficient oral presentation skills for small audiences and be comfortable using video tools when presenting (e.g. Zoom, telepresence).

Must have proficient writing skills

Related Skills

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organiz