Customer Support

2 days ago

Bhopal Madhya Pradesh, India 10xgrowthaccelerator Full time

**Job Description: Customer Support - Inbound Voice Process Executive**

**Location**: Bhopal, Madhya Pradesh

**Work Mode**:Work from Office

**Position Type**: Full-Time

**Maximum Budget (Non-Negotiable)**:₹18,000 CTC In hand - 14000
- __________________________________________________

Answering the interview call is essential. If you are unable to commit, please do not apply.

You will receive a brief interview call within 3-5 days, so please stay alert and responsive.

If selected, you must attend a WALK-IN interview in Bhopal.

Proficient/Excellent English and Confidence are required for the role.

**Key Responsibilities**:
Handle inbound voice calls from customers, providing high-quality support and resolving queries.

Maintain a professional and courteous tone during every customer interaction.

Meet daily and weekly targets related to calls handled and service quality.

Accurately document all customer interactions, feedback, and resolutions into the system.

Collaborate with team members to improve performance and contribute towards achieving overall team goals.

Ensure compliance with all internal policies and procedures.

**Eligibility Criteria**:
Graduates and undergraduates are eligible to apply.

Strong communication skills in English (and/or regional languages) are essential.

Ability to adapt to a fast-paced environment and handle a variety of customer inquiries.

Prior experience in customer service or call center roles is a plus, but not mandatory.

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Bhopal, Madhya Pradesh (required)

Work Location: In person

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