Servicenow Admin

6 days ago

Hyderabad, India Echelon Solutions Group Full time

Job Description:
Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
Develop systems integrations and process automation;
Configure and maintain SLA, catalog items and their associated workflows;
Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

**Requirements**:
Experience using JavaScript, XML, and HTML;
ServiceNow System Admin certification (admin or higher);
A minimum of 3 years of related work experience;
Experience in IT service management, ITIL certification preferred;
Exceptional customer service skills;
Applies standard methodology, techniques, procedures and criteria;
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
3-5 years’ experience with ServiceNow administration;
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

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