Customer Care Executive

23 hours ago

Tambaram Chennai Tamil Nadu, India espaandsalon Full time

A customer care executive, also known as a customer service representative, helps customers with their concerns and inquiries. They may also process orders and provide information about products and services. Responsibilities
- **Resolve complaints**: Analyze the cause of the problem, generate solutions, and implement a plan
- **Provide information**: Offer details about products and services
- **Meet service level agreements**: Meet deadlines for resolving customer complaints
- **Analyze customer feedback**: Understand customer needs and implement strategies to improve customer satisfaction

**Skills**:

- **Problem-solving**: Identify problems, brainstorm solutions, and implement the best solution
- **Communication**: Communicate clearly and actively listen to customers
- **Empathy**: Understand the customer's perspective and emotions
- **Patience**: Remain calm and patient when dealing with customers
- **Technical knowledge**: Understand the products and services being offered
- **Adaptability**: Be able to adjust to different situations
- contact number-8925419191

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8940119191

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