Back Office Sales Executive

1 week ago

Ahmedabad Gujarat, India Eclat Globlabiz Pvt Ltd Full time

**About Polka Tots**

Polka Tots is a kids’ fashion & lifestyle brand / baby products company. We are committed to delivering high-quality products/services and creating delightful customer experiences.

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote Polka TOTs’ products/services.
- Handle inbound inquiries, provide product/service information, and resolve customer queries.
- Maintain and update customer databases with accurate details of calls and follow-ups.
- Convert leads into sales by effectively pitching the offerings.
- Achieve daily/weekly/monthly call and sales targets.
- Follow communication scripts and guidelines to maintain professionalism and brand tone.
- Build and maintain positive relationships with customers to encourage repeat business.
- Coordinate with the sales and marketing team for lead management and feedback.

**Requirements & Skills**:

- Minimum qualification: 12th Pass / Graduate (any stream).
- Proven experience as a telecaller, telesales representative, or similar role (preferred).
- Excellent communication skills in Hindi and English (knowledge of regional languages is a plus).
- Strong persuasion and negotiation skills.
- Ability to handle rejection and remain motivated.
- Basic computer knowledge (MS Office, CRM tools).
- Customer-oriented mindset with patience and problem-solving ability.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- B2B sales: 2 years (required)
- Direct sales: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Ahmedabad, Gujarat (required)

Work Location: In person

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