Counsellor

6 days ago

Surat Gujarat, India Slimiphy pvt ltd Full time

**Job Description: Counsellor**

**Location**: Single Branch (Assigned Slimiphy Fitness Centre)
**Reporting To**: Branch Manager
**Department**: Sales & Operations
**Employment Type**: Full-Time
**Role Objective**:
To drive sales, manage branch operations, and ensure client and employee satisfaction by handling walk-in enquiries, closing deals, overseeing branch cleanliness, and supporting staff to achieve fitness and sales goals.

**Key Responsibilities**
- **Sales and Client Engagement**:

- Handle walk-in enquiries, explain Slimiphy’s services, and close deals (target: 10-15 deals/month).
- Understand client goals (e.g., weight loss, fitness) and propose tailored packages.
- Follow up with clients to suggest renewals and track progress on health goals.
- **Branch Operations Management**:

- Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions.
- Conduct daily checks on equipment and report issues to the Facility Manager.
- Monitor client schedules and ensure timely service delivery.
- **Team Oversight**:

- Supervise co-counsellors, therapists, and receptionists to ensure role adherence.
- Conduct weekly team meetings to align on sales targets and client feedback.
- Address employee concerns and foster a collaborative work environment.
- **Client Progress Tracking**:

- Take client measurements and maintain files with diet and fitness updates.
- Ensure clients achieve health/weight goals through regular check-ins.
- Resolve client complaints within 24 hours to maintain satisfaction.

**Key Result Areas (KRAs)**

**KRA**

**Key Metric / Goal**

Sales Target

Achieve Target monthly sales per branch.

Client Satisfaction

Maintain 90%+ client satisfaction score monthly (survey-based).

Branch Cleanliness

Achieve 95%+ compliance in daily hygiene audits.

Employee Satisfaction

Maintain 85%+ employee satisfaction score monthly.

Client Goal Achievement

Ensure 80% of clients meet their health/weight goals within 3 months.

**Actionable Steps to Achieve Results**
- Greet walk-ins within 5 minutes and offer a 10-minute branch tour/demo.
- Use CRM to track client interactions and follow up within 48 hours.
- Conduct daily branch walkthroughs to verify cleanliness and equipment status.
- Hold Ascertainable

**Qualifications**
- Education: 12th pass or diploma; Bachelor’s degree in Business or related field preferred.
- Skills:

- Strong communication and persuasion skills (English, Hindi, Gujarati).
- Proficiency in scheduling software and CRM tools.
- Ability to multitask and support branch operations effectively.
- Basic knowledge of fitness services to assist clients.

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Work Location: In person

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