Net Support

1 week ago

Noida Uttar Pradesh, India Appsierra Full time

**Key Responsibilities**:

- Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue.
- Work with internal development teams to investigate and resolve bugs and issues.
- Collaborate with cross-functional teams (such as Application Support, DevOps, and Development) to provide seamless integration and troubleshooting support.
- Act as the primary escalation point for critical incidents, ensuring fast response times and comprehensive solutions.
- Document issues, resolutions, and best practices to improve future troubleshooting.
- Keep track of and manage issues through the ticketing system to ensure SLAs are met.

**Key Skills**:

- Strong expertise in SQL Queries.
- Proven experience in troubleshooting complex database issues in a production environment.
- Strong knowledge of Network Logs, Console Errors and Error Log verification in browser.
- Knowledge on Application Insights to check the logs and troubleshoot the issue.
- Experience with DotNet Core is highly desirable to debug the code and fix the bugs.
- Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience in handling high-priority incidents and managing critical support cases.

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