Desk Coordinator

2 weeks ago

Wayanad, India Mountain Shadows Resort Full time

*
- Good knowledge in handling guestrequests.
- Good knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right messageto the right person.
- Maintaining records related to day to day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like VIPinhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
- Good understanding of the property management soft wares ( Eg: Opera, Protel, Fidelio etc. )
- Allocate work for each staff according to point system / work load for the day.
- Should have a good telephone etiquette.
- Make the relevant room statuschanges on the software as per the instruction given by floor supervisors.
- Prepare the room discrepancylist for Front office.
- Prepare the VIP amenitieslist.
- Prepare the Min BAR consumption list.
- Post mini barand laundrycharges to the respective guest folios.
- Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.
- Prepare the missing / broken item register.
- Handle the lost and foundprocedures and all enquiry.
- Maintaining the “I need it now” cupboard.
- Changing the room statusfrom Vacantdirty to vacant clean and changing the room status as per requirement.
- Coordinate with Engineering / Maintenance department for room maintenanceissues.

**Salary**: From ₹14,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid time off

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Housekeeping: 1 year (preferred)

**Speak with the employer**
+91 9746060761
- Health insurance

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