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Urgent Hiring Tamil Agent

2 weeks ago

Gurugram Haryana, India Open Mind Services Ltd Full time

**Roles and Responsibilities**
- The Patient Relationship Officer will be responsible for making outbound calls tocustomers/Patients.
- Need to check their well-being and the medicine requisition for the month.
- Proper follow ups with the patient related to their health and doctor checkups.
- Keep records of customer interactions and transactions, recording details of inquiries,complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format. Responsible for updating the conversation in CRM.
- Responsible to take the feedback from the patients and share with the concerned person/deptt.
- Taking follow-ups from management for the complaints and feedback closure.
- Transfer the call to other departments if required etc.
- Handle all the complaints of patients and pacify them.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Work Location: In person