Backup Admin

5 days ago


Bengaluru, India BIOS Middle East Group Full time

**Job Description**:

- A Backup Administrator is expected to take the initiative on issues and probe deeper into problems to fix root causes to proactively prevent recurrence.
- Advises on best practices to ensure that customer's backup solutions are able to work in a reliable, efficient and supportable way.
- Consistent regular interaction with both internal and external customers as well as account managers and management.
- Resolve escalated customer issues and manage escalations further to internal support.
- Troubleshooting of backup and restore failures on multiple platforms with varied configurations. Perform data restorations for servers, file systems, and databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer.
- Proactively look to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent customer service.

**Requirements**:

- Experience with Veeam Backup and Replication, Veeam Cloud connect, Acronis,Solarwinds, Backup Exec, NetBackup and Tape Library for installation, configuration and administration.
- Experience in migrating backup solution from one product to another.
- Experience in managing offshore infrastructure backups and restoration.
- Good knowledge with Windows, Unix server operating systems
- Good knowledge of VMware and other Hypervisor hosts and cluster architecture in order to verify backups and storage migrations plans.
- Analytical skills for trouble shooting complex issues



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