Voice Process

2 days ago

Perungudi Chennai Tamil Nadu, India Cognex technology pvt ltd Full time

A voice process job description typically involves handling customer interactions via phone, including answering inquiries, resolving issues, providing support, and potentially promoting products or services.
- Here's a more detailed breakdown of what a voice process job might entail: Core Responsibilities:

- Customer Service: Answering customer inquiries and resolving issues. Providing support and guidance to customers. Handling customer complaints in a professional and timely manner. Ensuring customer satisfaction.
- Communication: Using strong verbal communication skills to interact with customers. Actively listening to customers and understanding their needs. Maintaining a positive and empathetic attitude.
- Problem Solving: Identifying and resolving customer issues. Escalating issues to supervisors when necessary. Suggesting solutions to customer problems.
- Other Potential Tasks: Verifying account information. Taking payment information. Placing or canceling orders. Answering questions about products or services.
- Promoting company products and services. Engaging customers in positive conversations.
- Upselling or cross-selling products. Updating customer database with accurate information

**Job Type**: Permanent

Pay: ₹8,086.00 - ₹42,506.57 per month

**Benefits**:

- Food provided
- Leave encashment
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 7397436445

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