Supervisor - Ser

Department
- Servicing
- Job posted on
- Apr 29, 2025
- Employment type
- Full Time

**About Us**

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:

- The assistant manager is to ensure the team members engaged in mortgage servicing is responsible for Control testing, and Control operational Effectiveness Testing.
- Work with every business unit within the organization and validate that their controls are designed and developed to mitigate the risks that are associated with their business function.
- Validate control design to ensure compliance with critical requirements and risk characteristics, and ability to mitigate in whole, or in part, related risks.
- Review evidence to ensure control is being executed as performed and is operating effectively.
- The team leader should review the citation and document the observations related to the omission or inaccuracy
- The team leader is tasked with managing the daily operations of loans that are received in the queues.
- This role involves documenting all transactions, reconciling accounts, and maintaining comprehensive records of all financial activities. It is essential to ensure that all relevant systems are updated in a timely manner.

**Job Roles and Responsibilities**:

- Determine sample size and method strategy for control performance and transaction testing.
- Confirm execution is performed by the proper authorized personnel, in a timely manner (based on the design) and that corrective action, if necessary, is taken appropriately.
- Determine Test Steps
- Should include elements to support requirement obligations and logic completeness and accuracy.
- Should include determination that the control was performed accurately, completely and properly evidenced.
- Should include determination that any remediation required as part of the control performance was completed.
- Should be proficient in excel and reporting to manage the assigned tasks well
- Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets. Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting monthly performance reviews and the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Commit to a 9-hour work schedule to consistently meet daily SLA and KPI objectives.
- Engage actively during training sessions to clarify any uncertainties, while providing support to colleagues and contributing to the achievement of team objectives.

**Qualification & Experience**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions_
- Educational qualification and years of experience required in any specific domain/skill for the role_
- Basic Degree completion (15 years of education)
- Good written and oral communications skills in English
- 3 years of US Mortgage Experience in managing Bankruptcy teams with 3 years as Team Leader role.
- Good exposure to MS office - especially MS-Excel and MS-PowerPoint.
- Demonstrates a strong attention to detail.
- Capable of responding swiftly, engaging in critical thinking, and collaborating effectively within a dynamic team in a fast-paced setting.
- Willingness to work night shifts and in an office environment.