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Team Member

2 weeks ago

Mumbai Maharashtra, India Bank of America Full time

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview**

Credit Billing Dispute team works on Non-Fraud Billing disputes for Bank of America Credit Card customers. The teams work on Chargeback and Representment Function. The Team will perform adequate research in accordance with Bank procedures, Regulation E guidelines, VISA, MC and Pulse association rules and applicable rules & laws to resolve / recover by performing Chargeback, Denials and Request additional information. (Write-offs in case of below thresholds or past timeframes).

**Job Description**

The purpose of the job is to research and decision debit card claims in compliance with Regulation E, Issuer guidelines (VISA/MasterCard) and bank’s polices & procedures. In addition, the quality of the transactions should be within predefined parameters laid down by the business and regulatory requirements.

**Responsibilities**

1. Respond to customer requests in a timely manner by processing claims.

2. Investigating determine the best course of action for the Customers to resolve the claim or setting the correct expectations.

3. Should have strong understanding of the internal policies, procedures, Visa and Master Card guild lines to dispute resolution and regulatory requirements when reviewing customer’s accounts.

4. Ability to follow logical, analytical approach to researching and problem solving.

5. Must be able to balance Quality and Productivity expectations.

**Requirements**

**Education**

Graduate

**Experience Range**

0 to 2 years

**Foundational skills**

Good Communication Skills, Good Analytical Skills, Banking Knowledge

Desired skills

Analytical skills to understand customer queries

**Work Timings**

07:30 AM - 04:30 PM IST

**Job Location**

Mumbai