Customer Relationship Executive

1 week ago

Ernakulam, India Samagra Progressive Learning Solutions Pvt Ltd Full time

The Customer Relationship Executive of Samagra Progressive Learning Pvt ltd calls potential customers to attend the various paid & free webinars over the phone to entrepreneurs who are looking for such training initiatives. The job is to reach out to various customers over the phone, explain the product features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound calls and regular follow-up on leads assigned.
- Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers value, set quality parameters
- Explaining the product features and benefits in detail.
- Understand the Customer requirements, encourage them to upgrade/renew the membership packages.
- Address all the issues/grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Generation of Leads for our webinar and programs via database calling, campaigns & references
- Strictly adhere to the process requirements

**Education And Experience**
- Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
- Minimum of 6 Months to 2 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
- Freshers who have the hunger to grow in life will also be considered. The attitude of learning is going to be a vital component

**Salary and Benefits**
- Salary - Fixed: 15,000 per month onwards+ Variable Incentive on closures
- Yearly Bonus on competition of 1 year depending on performance and overall work efficiency.
- Opportunities to learn and grow with the Company and scale up in life
- Structured Training and chance to attend various programs of key speakers of highly influential entrepreneurs
- Opportunity to be a part of the big disruption we are creating in the Entrepreneur Ed-tech space.
- Continuous feedback system to ensure that improvement is a constant focus.

Work remotely
- No

**Job Types**: Permanent, Full-time, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Fully sanitised office and regular checkup and proper covid norms being followed.

**Speak with the employer**
+91 9656123000

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