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Front Office Executive

3 weeks ago

Ernakulam, India EU Academics Full time

EU Academics is India's one of the trusted study abroad facilitators (overseas education consultant). At present, we have branches at various locations including Trivandrum, Angamaly and Thodupuzha. We are desirous of growing into more branches and are currently inviting qualified graduates to join our team. We extend job opportunities with a scope for career development.

**Job Designation**: FRONT OFFICE EXECUTIVE

The front desk receptionist is the first point of contact for customers, guests, and walk-ins. They perform various functions, including providing clerical and customer support duties. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities:

- Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
- Maintains employee and department directories as a guide for directing visitors
- Schedules meetings and travel for executives, as well as appointments for customers
- Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
- Contributes to team effort when required
- Operates telephone ; answers and transfers calls to appropriate units
- Takes messages and communicates them to appropriate enquirers
- Handles outgoing mails; sorts and distributes incoming mails
- Responsible for placing outgoing calls and conference calls as needed
- Responsible for basic data entry as assigned
- Maintains and stocks basic office supplies
- Responsible for operating and maintaining office machines, including printers, copiers, and fax
- Ensures compliance with company rules and regulations in the reception area.

**Requirements**: **Education: Individuals require a minimum of a Diploma or Graduation to work as a front desk receptionist**
- Customer service skills: They require the ability to provide customer support in a prompt, friendly, and timely manner. They must also be able to follow-up on a case through to resolution
- Stress management skills: Front desk receptionists require the ability to maintain composure in high pressure and fast-paced environment
- Self
- starter and team player: They must be able to work both independently as well as in a team oriented environment to accomplish assigned tasks and goals
- Listening and communication skills: They require the ability to actively listen to customers or guests to deduce what their real needs are. They must also possess great oral communication skills to effectively communicate customers’ interest needs and requests to management and appropriate units; as well as written communication skills for filing and documentation
- Professionalism: They must be enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude
- Phone handling skills: Receptionists require solid phone handling etiquette to respectfully engage with guests and customers; and to promptly and efficiently handle a multi-line telephone system
- Interpersonal skills: It is vital that they possess strong interpersonal skills to relate easily with people of various background and personalities. It is also required to help them establish relationships and build rapport with employees, customers, and guests
- Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully
- Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. It is also important that they can adapt to change easily
- Technical skills: They require basic skills for operating and maintaining office machinery

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91 8848469691