Telesales Agent

**Roles & Responsibilities**

Function: Sales /OperationsLocation**:Mohali**
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- Designation**:Tele Sales Representative/Executive**
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- **JOB DESCRIPTION**:
**Job Summary**: The Tele Sales Representative shall contribute in producing sales to generate revenue for the company. They should have a result oriented mindset and superior people skills to present the products and services comfortably over the phone (Inbound/Outbound).in order to help the company grow by bringing in customers and developing business.

**Broad Responsibilities/ Major Deliverables**:

- Respond and handle customer inquiries/leads into sales opportunities/prospects
- Ask questions to understand prospect requirement as to guide/advice the right solutions or offers to them.
- Converting sales opportunity/prospect into a confirmed/closed sale or deal.
- Take and process work order in an accurate manner
- Providing reliable and actionable data to increase productivity and efficiency
- Cutting cost per sales by increasing conversion rates while reducing the volume of wasteful calls.
- Enter and update customer information in the database.
- Go the “extra mile” to meet sales targets/quotas for revenue generation
- Keep records of calls and sales note as useful information to evaluate performance in correlation with generating extra income/compensation as per incentive plan.
- Follow and adhere to the sales scripts to pitch the product or service in order to produce results
- Handle prospect objections with proper rebuttals for a convincing pitch.
- Comply with the Quality call parameters and guidelines for optimum performance.
- Adopt best practices in the telesales industry

**Supervises: Sales Associates**

**Reports to**:Team Leader

**Relationship: General Manager**
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- **Pre - requisites/Criterion**:
**Qualifications**:BSC./B.A./High School Diploma/MBA or any relevant field

**Experience**: 0-2 years in calling (inbound & outbound)

**Attributes**:

- Possess own conveyance to cover assignments at different locations
- Natural sales instincts or techniques
- Performance and Results Oriented - possess a drive and energy to achieve project goals.
- Strong work ethic
- Adopt professional ethical standards to maintain integrity.
- Self-motivated
- Enthusiastic
- Team player
- High level of self confidence

**Aptitude**:

- Systematic and critical thinking.
- Patient and cool temperament.
- Competency in organizational skills.
- Problem solving skills.
- Time management skills
- Service oriented mindset

**Key Competencies**:

- Possess excellent English Communication Skills-Verbal & Written
- Pleasant personality that reflects intrapersonal and interpersonal relationships
- Strong negotiation skills with ability to resolve issues and complaints.
- Proficiency with Computers - relevant computer programs ( e.g. CRM software, Microsoft Office, Adobe)

**Salary**: ₹9,336.73 - ₹26,663.88 per month

**Benefits**:

- Food provided
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Sales (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 +919877346039